A fulfillment coordinator at Vmart is an ecommerce professional who has end-to-end control over the order fulfillment process, from order receiving and processing all the way through delivery. They are also responsible for managing the fulfillment staff, and for collaborating with external partners and couriers. Ultimately, a fulfillment coordinator’s goal is to see orders fulfilled as quickly, accurately, and cost-effectively as possible.

Responsibilities

• Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation
• Troubleshoot order inquires.
• Tracking inventorylevels to prevent stock-outs
• Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals
• Managing a dynamic team of production specialist, full-time and part-time warehouse staff, and other direct reports
• Maintaining positive and mutually beneficial relationships with vendors and suppliers
• Reporting weekly on multiple fulfillment and performance KPIs
• Supporting efforts to maintain quality in fulfillment and customer experience

Desired Skills

• Proven track record of analytical, interpersonal, leadership, and project management skills
• Prior experience and familiarity with warehouse operations
• Proficient in Microsoft Office (Word, Powerpoint, Excel, etc.), inventory management systems
• Detail-oriented
• Multitasking capabilities
• Business-level communication skills (oral and written)
• A strong customer-oriented focus

Physical Job Requirements:

• Lift, carry, reach, and /or push/pull various items (bags, boxes, carts, etc.) while using proper technique up to 35 lbs
• Standing and walking a majority of work days (8-10 hours), bending frequently, sitting occasionally
• Operate all equipment necessary to do the job
• Read English, comprehend, and follow simple oral and written instructions
• Repeat the same movements

Note: This job description is not exhaustive and may be subject to change or modification at any time.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person